Airlines

Today, airlines are facing an intense competition for creating a customized and outstanding experience for their passengers. One of the key challenge is to increase the customer loyalty by exceeding passenger’s expectations, despite the heavily standardized production from OEMs.

Many companies attempting mass customization for buyers are often buried in the complexities of managing customer expectations, safety regulations, and customer-change requests whose scope tends to creep, resulting in project overruns and financial losses.

To provide a unique in-flight, cockpit and cabin passenger experience, airlines are looking for innovative, cutting-edge technologies and solutions.

The world needs more pilots. Despite the rise in demand for air travel, airlines are having trouble getting enough pilots to satisfy that demand. According to Boeing, an estimated of 645,000 news pilots will be needed by 2038 to meet the global demand.

The impending pilot shortages and fleet upgrades combine to create a crucial need for better transition and training planning in the airline sector.

However, many airlines struggle with the complexity of creating transition plans that achieve business goals and benefit the bottom line.

Maximizing the use of an aircraft is a one the most important challenge for an airline. Given that aircrafts are intended to fly, any ground time can be considered as a threat for the airliners, as it could result into a financial loss.  

Today, the maintenance cost represents more than 10% of the airlines costs according to IATA. During the aircraft operations, aircraft must be grounded for regular or unscheduled maintenance operations.

As maintenance remains mandatory for safety and reliability, airlines must reduce as much as possible the scheduled maintenance duration. Therefore, they need to adopt a more flexible and predictive maintenance approach to increase the time between each check, and minimize the exposure to unscheduled maintenance.

The unprecedented rise in passenger air traffic is requesting an increase of in-flight catering demand. From basic to gourmet food, the airline catering service need to meet diverse consumer taste. This is a key challenge for airlines as it directly affects the overall passenger flying experience. Airlines are also differentiating themselves by the quality of food and product they proposed.

Airlines need to get real-time information about flight related operational activities, in order for the crew to adjust if something is missing or being replaced by an alternative.

Dynamic flight schedules and last-minute aircraft and gate changes create complex operations. This requires a real-time monitoring to be able to proactively reschedule deliveries according to flight planning.