Dassault Systèmes Intelligent Customer Service solution for insurance managers or asset managers enables you to better detect brand sentiment and swiftly identify trending topics to give you that three dimensional insight to drive smarter customer service and product development decisions. It allows you to capture a complete view of the customer across structured and unstructured channels such as blogs, social messages and surveys helping you to identify and manage customer issues, understand how the customer voice is impacting sales, and ultimately provide you with the intelligence to improve the customer experience.
Dassault Systèmes Intelligent Customer Service solution for insurance managers empowers organizations to effectively address today’s challenges. By aggregating and unifying customer data across internal, external, structured and unstructured data, it provides an intelligent, holistic view, enabling insurers to make smarter decisions, and meet personalized customer demands.
Benefits of Intelligent Customer Service
Improve Customer Engagement and Satisfaction
A unified view of all customer insights across the enterprise powers a holistic interaction with the customer leading to a more personalized and contextual engagement.
Lightning Fast Research
Research made easy. Effortlessly extractable information from social, unstructured data thanks to the solutions sophisticated semantic capabilities.
Optimize Decision Making Processes with Real Time KPIs
Exploit your ability to report and monitor real time data across numerous silos without traditional business intelligence drawbacks.