New Industrial Experience

Move beyond simply selling products. Provide customized experiences that raise your customers’ level of satisfaction and deepen brand loyalty

Generate long-lasting relationships with your customers

Staying in sync with customers not only improves their experience, it helps guarantee successful outcomes.

Raising the level of customer satisfaction

Industrial Equipment companies need to move beyond simply selling products to transforming how they engage with their customers. The aim is to provide increasingly enhanced, customized offerings that adapt to the changing requirements of customers over time.

A customized digital experience not only captures insights across the entire business ecosystem to create new equipment, it places customers at the heart of how their products are designed, produced and delivered.

Re-shape how you engage with your customers to:

Picto > Handshake > Dassault Systèmes®
Move beyond simply selling products to cultivating deeper customer relationships
Picto > Innovation > Dassault Systèmes®
Remain competitive by providing increasingly innovative products
Picto > Exceeding Expectations > Dassault Systèmes®
Instill confidence in your customers that what you deliver will exceed their expectations

Technology enables better customer relationships

The growing trends of the 4th Industrial Revolution - automation, IoT, Artificial Intelligence, big data and cloud computing – are re-shaping how customer relationships can be further cultivated.

The 3DEXPERIENCE® platform enables manufacturers and their customers to go from ideation to final delivery in one virtual environment. This integrated digital experience is driven by customer specifications to facilitate the way equipment is designed, produced, delivered and serviced.

Success story

Transforming Customer Relationships

Soosan Heavy Industries implemented the 3DEXPERIENCE® platform and improved performance, reduced development costs and accelerated their time-to-market.


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The 3DEXPERIENCE® platform is the foundation to transform Soosan Heavy Industries into a champion of industrial equipment manufacturing.

Jae-sang Cho
Executive director of R&D Center, Soosan Heavy Industries

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