Raising the level of customer satisfaction
Industrial Equipment companies need to move beyond simply selling products to transforming how they engage with their customers. The aim is to provide increasingly enhanced, customized offerings that adapt to the changing requirements of customers over time.
A customized digital experience not only captures insights across the entire business ecosystem to create new equipment, it places customers at the heart of how their products are designed, produced and delivered.
Re-shape how you engage with your customers to:
Technology enables better customer relationships
The growing trends of the 4th Industrial Revolution - automation, IoT, Artificial Intelligence, big data and cloud computing – are re-shaping how customer relationships can be further cultivated.
The 3DEXPERIENCE® platform enables manufacturers and their customers to go from ideation to final delivery in one virtual environment. This integrated digital experience is driven by customer specifications to facilitate the way equipment is designed, produced, delivered and serviced.