The core idea of optimization — the reduction of waste and increase in efficiency — is the preferred strategy to address this. But, then, the question is: Optimization of business processes within which framework?
Total Quality Management (TQM), as it is understood, suggests the blueprint for companies to find and monitor this QRC balance point. TQM practices allow automotive OEMs to embed quality decisions into every aspect of each stakeholder’s work as well as make quality checkpoints and processes transparent to all – within the organization as well as to partners and suppliers. The goal of TQM is satisfied customers, starting, of course, with the end consumer, but also including governments, regulatory agencies, shareholders and community members impacted by a product’s regular use.
Unfortunately, when it comes to execution, many vehicle innovators deploy point solutions across the enterprise in an attempt to achieve TQM. This does not provide true end-to-end digital continuity, and does not provide an authentic TQM experience. The implementation of TQM cannot occur in silos; it must be part of a broader digital transformation initiative to be effective.
The best way to achieve this is by adopting an innovation platform that connects all stakeholders and, thereby, enables true digital continuity across the organization to efficiently implement and drive quality.